{"id":16429,"date":"2025-05-30T12:41:47","date_gmt":"2025-05-30T10:41:47","guid":{"rendered":"https:\/\/dekode2023.stage.dekodes.no\/?p=16429"},"modified":"2025-05-30T12:41:51","modified_gmt":"2025-05-30T10:41:51","slug":"aileen-kjaer-fra-frontend-til-frontfigur-for-kundereiser","status":"publish","type":"post","link":"https:\/\/dekode2023.stage.dekodes.no\/en\/blog\/2025\/05\/30\/aileen-kjaer-fra-frontend-til-frontfigur-for-kundereiser\/","title":{"rendered":"Aileen Kj\u00e6r: Fra frontend til frontfigur for kundereiser"},"content":{"rendered":"<p class=\"t2-ingress wp-block-t2-ingress\">Aileen Kj\u00e6r er ny Head of Customer Success i Dekode \u2013 en rolle hun glir inn i med b\u00e5de naturlig autoritet og dyp innsikt. Med solid teknisk bakgrunn, mange dekode-roller bak seg og et hjemmekontor med utsikt over Bod\u00f8, er hun limet mellom kundene v\u00e5re og l\u00f8sningene vi bygger.<\/p>\n\n\t<div class=\"wp-block-dekode-post-info\">\n\t\t<div class=\"post-info__meta\">\n\t\t\t<div class=\"post-info__author\">\n\t\t\t\t<img alt='' src='https:\/\/dekode2023.stage.dekodes.no\/content\/uploads\/sites\/2\/2024\/12\/sven-150x150.jpg' class='avatar avatar-96 photo' height='96' width='96' \/>\t\t\t\tSven Hognestad\t\t\t<\/div>\n\t\t\t<div class=\"post-info__date\">\n\t\t\t\t<span class=\"screen-reader-text\">Posted on <\/span>\n\t\t\t\t<time datetime=\"2025-05-30T12:41:47+02:00\">30. mai 2025<\/time>\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"post-info__terms\">\n\t\t\t<a href=\"https:\/\/dekode2023.stage.dekodes.no\/en\/blog\/category\/nyheter\/\" rel=\"tag\">Nyheter<\/a>\t\t<\/div>\n\t<\/div>\n\t\n\n<figure class=\"alignfull wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"750\" src=\"https:\/\/dekode2023.stage.dekodes.no\/content\/uploads\/sites\/2\/2025\/05\/artikkelbilde.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/dekode2023.stage.dekodes.no\/content\/uploads\/sites\/2\/2025\/05\/artikkelbilde.jpg 1920w, https:\/\/dekode2023.stage.dekodes.no\/content\/uploads\/sites\/2\/2025\/05\/artikkelbilde-300x117.jpg 300w, https:\/\/dekode2023.stage.dekodes.no\/content\/uploads\/sites\/2\/2025\/05\/artikkelbilde-1024x400.jpg 1024w, https:\/\/dekode2023.stage.dekodes.no\/content\/uploads\/sites\/2\/2025\/05\/artikkelbilde-768x300.jpg 768w, https:\/\/dekode2023.stage.dekodes.no\/content\/uploads\/sites\/2\/2025\/05\/artikkelbilde-1536x600.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n\n\n<p><strong>Hvordan startet reisen din i Dekode?<\/strong><\/p>\n\n\n\n<p>\u2013 Jeg begynte som frontend-utvikler. Etter hvert ble det prosjektledelse, s\u00e5 team lead, og n\u00e5 denne nye rollen. Det har v\u00e6rt mange hatter, men fellesnevneren har alltid v\u00e6rt relasjonen til folk \u2013 b\u00e5de i teamet og med kundene.<\/p>\n\n\n\n<p><strong>Hvordan har Dekode forandret seg siden starten?<\/strong><\/p>\n\n\n\n<p>\u2013 Da vi var f\u00e5, var det en slags familie. Vi dro p\u00e5 turer, tok med Macene til Portugal og New York \u2013 jobbet og ble kjent samtidig. N\u00e5 er vi mange flere, men fellesskapet og tilliten er der fortsatt. Det er kanskje det jeg er mest stolt av.<\/p>\n\n\n\n<p><strong>Hva driver deg i rollen som Head of Customer Success?<\/strong><\/p>\n\n\n\n<p>\u2013 Jeg liker \u00e5 v\u00e6re en r\u00e5dgiver som er med hele veien. Jeg forst\u00e5r det tekniske, jeg vet hva som er mulig i WordPress, og jeg liker \u00e5 oversette det til noe som gir mening for kunden. Oppl\u00e6ring, QA, tett dialog \u2013 det er et variert arbeidsliv, og jeg har fortsatt ikke &laquo;rundet&raquo; Dekode.<\/p>\n\n\n\n<p><strong>Hvordan er det \u00e5 lede teamet for kundeopplevelser fra Bod\u00f8?<\/strong><\/p>\n\n\n\n<p>\u2013 Jeg flyttet hjem under korona, og det funket \u00e5 jobbe 100% remote. Det har vi blitt proffe p\u00e5! Vi tenker remote i alt vi gj\u00f8r. Det handler om \u00e5 lage digitale versjoner av det som skjer rundt kaffemaskinen \u2013 de sm\u00e5, uformelle tingene. Og s\u00e5 m\u00e5 vi holde p\u00e5 faste m\u00f8tepunkter. De gir struktur og samhold.<\/p>\n\n\n\n<p><strong>Hvordan ser du p\u00e5 fremtiden til Dekode?<\/strong><\/p>\n\n\n\n<p>\u2013 Vi skal v\u00e6re de beste. Punktum. Remote gir oss tilgang til de beste hodene. Vi skal v\u00e6re nettsidespesialisten alle g\u00e5r til f\u00f8rst. Og vi skal ha en kundereise i verdensklasse.<\/p>\n\n\n\n<p><strong>Hva ville lille Aileen sagt om du fortalte henne om hvor du er i dag?<\/strong><\/p>\n\n\n\n<p>\u2013 Jeg h\u00e5per hun ville v\u00e6rt forn\u00f8yd! Men det kan hende det hadde blitt vanskelig \u00e5 konkurrere med den opprinnelige planen min: \u00c5 selge nok multer til \u00e5 komme seg p\u00e5 fluefiske i Skottland.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hvordan startet reisen din i Dekode? \u2013 Jeg begynte som frontend-utvikler. Etter hvert ble det prosjektledelse, s\u00e5 team lead, og n\u00e5 denne nye rollen. Det har v\u00e6rt mange hatter, men fellesnevneren har alltid v\u00e6rt relasjonen til folk \u2013 b\u00e5de i teamet og med kundene. Hvordan har Dekode forandret seg siden starten? \u2013 Da vi var [&hellip;]<\/p>\n","protected":false},"author":45,"featured_media":16430,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"t2_featured_media_focal_point":{"x":0.5,"y":0.5},"footnotes":""},"categories":[1],"tags":[],"class_list":["post-16429","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nyheter"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Aileen Kj\u00e6r: Fra frontend til frontfigur for kundereiser - Dekode EN<\/title>\n<meta name=\"description\" content=\"Aileen Kj\u00e6r er ny Head of Customer Success i Dekode, og er dermed limet mellom kundene v\u00e5re og l\u00f8sningene vi bygger.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dekode2023.stage.dekodes.no\/en\/blog\/2025\/05\/30\/aileen-kjaer-fra-frontend-til-frontfigur-for-kundereiser\/\" \/>\n<meta property=\"og:locale\" content=\"nb_NO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Aileen Kj\u00e6r: Fra frontend til frontfigur for kundereiser\" \/>\n<meta property=\"og:description\" content=\"Aileen Kj\u00e6r er ny Head of Customer Success i Dekode, og er dermed limet mellom kundene v\u00e5re og l\u00f8sningene vi bygger.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dekode2023.stage.dekodes.no\/en\/blog\/2025\/05\/30\/aileen-kjaer-fra-frontend-til-frontfigur-for-kundereiser\/\" \/>\n<meta property=\"og:site_name\" content=\"Dekode EN\" \/>\n<meta property=\"article:published_time\" content=\"2025-05-30T10:41:47+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-30T10:41:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/dekode2023.stage.dekodes.no\/content\/uploads\/sites\/2\/2025\/05\/artikkelbilde.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"750\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Sven Hognestad\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Skrevet av\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sven Hognestad\" \/>\n\t<meta name=\"twitter:label2\" content=\"Ansl. lesetid\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutter\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/dekode2023.stage.dekodes.no\/en\/blog\/2025\/05\/30\/aileen-kjaer-fra-frontend-til-frontfigur-for-kundereiser\/\",\"url\":\"https:\/\/dekode2023.stage.dekodes.no\/en\/blog\/2025\/05\/30\/aileen-kjaer-fra-frontend-til-frontfigur-for-kundereiser\/\",\"name\":\"Aileen Kj\u00e6r: Fra frontend til frontfigur for kundereiser - 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